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Starbucks Announces New Incentive Rewards Program to Create More Opportunities for Partners to Share in Success
Starbucks launched a new incentive rewards program for U.S. hourly partners. Baristas and shift supervisors can earn up to $1,200 annually via quarterly bonuses tied to store performance and customer experience. Expanded tipping and weekly pay aim to boost income flexibility. Builds on Back to
Apr 2, 2026
customer experience
Gusto to Acquire Guideline, Creating a Unified HR and Retirement Platform for Small Businesses
Gusto has announced an agreement to acquire Guideline, a leading retirement benefits platform serving over one million people and 65,000 small businesses. The deal, pending final approvals, aims to create a unified solution for payroll, HR, benefits, and retirement. With regulatory momentum—25+ st
Aug 28, 2025
customer experience
UKG Appoints Former Autodesk CIO Prakash Kota to Lead Global Tech and AI Strategy
UKG has appointed Prakash Kota as its new Chief Information Officer, marking a strategic move to enhance its global HR and workforce management offerings. With over two decades of experience in enterprise technology, including his recent role as CIO at Autodesk, Kota will align UKG’s technology vi
Apr 3, 2025
customer experience
Zoom debuts new agentic AI skills and agents for Zoom AI Companion
Zoom Communications has introduced a major upgrade to its AI Companion, now featuring agentic AI skills and AI agents designed to improve task automation, workflow orchestration, and customer experience. The latest updates include over 45 new AI-driven features across Zoom Meetings, Zoom Phone, Zoom
Mar 17, 2025
customer experience
ServiceNow accelerates agentic AI roadmap with acquisition of AI native conversation data analysis platform Cuein
ServiceNow announced its acquisition of Cuein, an AI conversation data analysis leader, to enhance its platform's capabilities in transforming customer interactions into actionable insights. This move accelerates ServiceNow's agentic AI roadmap, enabling real-time processing of structured and unstr
Jan 17, 2025
customer experience
Workday Appoints Liz Centoni to its Board of Directors
Workday, a leader in enterprise solutions for people and financial management, announced the addition of Liz Centoni, EVP and Chief Customer Experience Officer at Cisco, to its Board of Directors. With over two decades of expertise in driving customer success and advancing technology, Centoni brings
Dec 3, 2024
customer experience
Workday Names Rob Enslin President, Chief Commercial Officer
Workday has appointed Rob Enslin as President and Chief Commercial Officer (CCO) to lead its global commercial strategy, marking a significant step in its growth journey. Enslin, with over 30 years of experience in leading technology organizations like SAP, Google Cloud, and UiPath, will oversee Wor
Nov 26, 2024
customer experience
Oyster’s Specialized Global Employment Platform Attracts New Funding From ServiceNow Ventures
Oyster, a leading global employment platform, recently secured new funding from ServiceNow Ventures, enhancing its ability to support cross-border hiring and simplify complex global employment needs. This latest investment, part of Oyster’s $291M total funding and following its Series D round at a
Nov 11, 2024
customer experience
Paycor Launches New AI-Powered Assistant to Boost Productivity
 Paycor, a leading HCM software provider, has launched the AI-powered Paycor Assistant, designed to streamline HR processes and enhance productivity for both employees and administrators. The new assistant allows users to engage with Paycor’s HR solutions more easily and intuitively through a mob
Nov 5, 2024
customer experience
First Advantage Completes Acquisition of Sterling Check for $2.2 Billion
First Advantage Corporation (NASDAQ: FA) has successfully completed its acquisition of Sterling Check Corp. for $2.2 billion, including assumed debt. This strategic move enhances First Advantage's global presence and product offerings in background screening and identity verification. The merger aim
Oct 31, 2024
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