Search results for “customer support”
53 stories
The HRTech Wire →This week's briefing →Submit newsPublish a sponsored article — $300
Mercor to Acquire Deeptune, Strengthening Reinforcement Learning Environments for AI Agents
Mercor will acquire Deeptune, the New York-based creator of high-fidelity reinforcement learning environments for AI agents. Deeptune’s team, led by founder & CEO Tim Lupo, will join Mercor in NYC. The deal follows Deeptune’s...

AI Hiring Platform Humanly Secures $25M Series B Led by SEEK Investments
Humanly has raised $25M in Series B funding led by SEEK Investments, with MassMutual Catalyst Fund joining as a new strategic investor and Drive Capital and Zeal Capital Partners providing follow-on capital. The AI hiring platform supports

Paychex Launches WISE Agentic AI Platform to Power a Digital Workforce Across HCM
Paychex has launched WISE, Workforce Intelligence Strengthened by Expertise, an agentic AI platform across Paychex Flex, Paycor, and SurePayroll. The system combines AI agents, embedded intelligence, assistants, and advisory support to auto
Venture CapitalOrgChart Secures Strategic Investment Led by Resurgens Technology Partners
OrgChart , a workforce planning and organizational visualization software provider, has announced a strategic investment led by Resurgens Technology Partners, with existing investor Lock 8 Partners retaining a minority ownership stake. The
Company NewsWorkday Commits CAD $1 Billion Investment in Canada Over Five Years
Workday has announced plans to invest CAD $1 billion in Canada over the next five years, reinforcing its long-term commitment to the Canadian market and its rapidly growing customer base. The investment will focus on expanding local technol
Product NewsPaychex Launches AI Innovation Suite to Transform Workforce Management
Paychex announced a major expansion of its AI-driven capabilities, marking a transformative shift in how organizations manage their workforce. Leveraging one of the industry’s richest datasets, the company is accelerating its evolution from
Company NewsUpwork Reports Third Quarter 2025 Financial Results
Upwork posted record Q3 2025 results with revenue of $201.7M (+4% YoY), GAAP net income of $29.3M (+6% YoY), and an all-time-high adjusted EBITDA of $59.6M (30% margin). AI work on the marketplace accelerated—AI-related GSV rose 53% YoY whi
Company NewsParafin and Gusto Launch Payroll Bridge: Line of Credit to Help 400K+ SMBs Pay Staff on Time
Parafin and Gusto have partnered to launch Payroll Bridge, a payroll line of credit designed to help small businesses cover payroll during cash flow gaps. Integrated directly into Gusto’s platform, the solution ensures employees are paid on
Company NewsUpwork Inc. Introduces Lifted, a Subsidiary Serving Enterprises with Full Suite of Contingent Workforce Solutions
Upwork Inc. has launched Lifted, a wholly owned subsidiary designed to help enterprises manage the full spectrum of contingent workforce needs, including independent contractors, AOR, EOR, staff augmentation, and SOW engagements. Built on r
Venture CapitalWorkday Acquires Flowise to Supercharge AI Agent Development in HR and Finance
Workday has acquired Flowise , an open-source, low-code AI agent builder platform, to empower customers and partners with fast, customizable, and responsible AI development capabilities. Flowise enables users to design and deploy AI agents
Company NewsUpwork Reports Second Quarter 2025 Financial Results
Upwork reported strong Q2 2025 financial results, with record revenue of $194.9 million , GAAP net income of $32.7 million , and adjusted EBITDA of $57.1 million , marking a 17% profit margin and a record 29% EBITDA margin. The company rais
NewsCoAdvantage and PrimePay Merge to Create a Comprehensive HCM Powerhouse
CoAdvantage, a leading Professional Employer Organization (PEO), has successfully merged with PrimePay, a well-established payroll and HR software provider. Backed by private equity firm Aquiline, the combined entity aims to offer a more co
Venture CapitalWorkStep Acquires WorkHound to Strengthen Frontline Engagement Capabilities Across Logistics and Industrial Sectors
WorkStep has officially acquired WorkHound, a frontline employee feedback platform, in a strategic move to deepen its impact on frontline workforce engagement. By combining WorkStep’s data-driven insights and WorkHound’s real-time feedback
Venture CapitalHireRight Acquires ClearChecks to Expand SMB Screening Services with Next-Gen Technology
HireRight has announced the acquisition of ClearChecks , a background screening company focused on small-to-medium-sized businesses (SMBs). This move aims to enhance HireRight's self-service platform, backgroundchecks.com, by integrating Cl
Product NewsChartHop AI: Merging HR and Business Data for Smarter Workforce Decisions
ChartHop AI revolutionizes workforce intelligence by integrating HRIS with business data, enabling HR leaders to make smarter, real-time decisions. By bridging workforce metrics with sales, customer support, and R&D insights, it transforms
Company NewsUpwork Reports Fourth Quarter and Full Year 2024 Financial Results
Upwork reported record-breaking financial results for Q4 2024 and the full year 2024 , achieving all-time highs in revenue ($769.3M, up 12%) , GAAP net income ($215.6M, up 360%) , and adjusted EBITDA ($167.6M, up 129%) . The company also sa
Venture CapitalOnPay Secures $100M+ in Funding to Transform SMB Payroll and HR Solutions
OnPay , a leading provider of payroll, HR, and benefits solutions for small and mid-sized businesses (SMBs), has raised over $100 million in funding. This includes a $63 million Series B round led by Carrick Capital Partners and a debt faci
Company NewsUKG Unveils Bryte AI Agents and Capabilities to Transform Employee Experiences for the UKG Pro HCM suite
UKG has introduced UKG Bryte™ AI Agents within its Pro HCM suite, leveraging advanced AI like Large Action Models to automate complex processes and enhance workplace experiences. These agents, focusing initially on compliance and talent man
EarningsUpwork’s Q3 2024 Financial Results: $193.8M Revenue, Record Net Income of $27.8M, and 22% Adjusted EBITDA Margin
Upwork reported strong financial performance in Q3 2024, achieving a 10% year-over-year revenue increase, with GAAP net income reaching a record $27.8 million and adjusted EBITDA at $43.2 million. The company raised its full-year guidance a
EarningsRobert Half Surpasses Expectations with Protiviti's Strong Q3 Performance
Robert Half Inc. reported its third-quarter 2024 financial results, showing revenues of $1.465 billion and net income of $65 million, with earnings per share at $0.64. This reflects a decline compared to Q3 2023, where revenues reached $1.5
Product NewsZipRecruiter Launches Next Generation of Resume Database for Employers
ZipRecruiter ® has launched a next-generation Resume Database, offering employers an enhanced experience in finding qualified candidates more efficiently. With advanced search and filtering tools, employers can quickly access the most rele
Venture CapitalEmpower Acquires OptionTrax to Deliver Integrated Equity Compensation Solutions
Empower , a leading retirement and wealth management provider, has acquired Plan Management Corporation (PMC), the company behind OptionTrax ® , a comprehensive digital equity compensation platform. This acquisition will enhance Empower’s s
Venture CapitalFleet Accelerates with $2.5M Seed Round: Driving the Future of Commuter Benefits
Fleet has announced the closure of its $2.5 million seed round led by Congruent Ventures, reaching a total of $5 million in venture capital. This funding supports Fleet's focus on enhancing its commuter benefits management platform, whic
HotNewsNational Advertising Division Finds Certain Deel Payroll and HRIS Claims Supported; Recommends Others be Modified or Discontinued
The National Advertising Division (NAD) of BBB National Programs reviewed advertising claims made by Deel, Inc. regarding its Payroll and Human Resource Information System (HRIS) in response to a challenge from competitor Rippling. While NA
Company NewsUpwork Shatters Financial Records with $22.2M Net Income in Q2 2024
Upwork Inc. (Nasdaq: UPWK), reported its financial results for Q2 2024, showcasing a robust performance with a record GAAP net income of $22.2 million and a 15% year-over-year revenue growth to $193.1 million. The company achieved a dilute
Company NewsNetchex Launches Community: An Employee Recognition & Engagement Platform to Build Team Cohesion
Netchex has launched Community, an innovative employee recognition and engagement platform aimed at boosting morale and fostering connections within organizations. Integrated into the Netchex application, Community offers features like pers
Venture CapitalEma Secures $50M in Series A Funding to Revolutionize Workplace Efficiency with AI
Ema , a leading generative AI company, announced the increase of its Series A funding to $50M, bringing its total raised to $61M. The latest $36M addition was led by Accel and Section 32, with participation from several notable investors. E
EarningsRobert Half Reports $68M Net Income in Q2 2024 Amid Macroeconomic Pressures
Robert Half Inc. reported its second-quarter financial results for 2024, revealing a net income of $68 million, or $0.66 per share, on revenues of $1.473 billion. This reflects a decrease from the same period in 2023, which saw a net income
Venture CapitalKarmaCheck Secures $45M Series B to Revolutionize Background Checks with AI Technology
KarmaCheck , a leader in technology-based background checks and credentialing, announced a $45 million Series B funding round led by Parameter Ventures. Founded by LinkedIn co-founder Eric Ly, KarmaCheck leverages advanced technology and AI
ColumnFast-Growing 250-Employee Business Decreases Payroll Processes up to 75% with UKG Ready
UKG, a leader in HR and payroll solutions, has enabled Purple Wave Auction to streamline operations and enhance employee experience using the UKG Ready suite. The rapidly growing online equipment auction marketplace, with 250 employees, has
Events
Never miss what matters in HR tech.
The deals, launches, and decisions shaping the future of work — distilled every week.