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The HRTech Wire →This week's briefing →Submit newsPublish a sponsored article — $300ADP Reports $21.95 Billion in Fiscal 2026 Revenue as AI Adoption Accelerates Across HCM, Service, and Sales
ADP closed fiscal 2026 with broad-based growth across revenue, earnings, client retention, and AI-enabled product adoption. Full-year revenue increased 7% to $21.95 billion, while net earnings rose 8% to $4.41 billion. Adjusted EBIT reached

Madrid HR Tech Startup Orbio Raises $21 Million Series A to Reinvent Frontline Workforce Management with AI Agents
Orbio has raised $21M (£16M) in Series A funding led by Dawn Capital to automate hiring, onboarding, engagement, and retention for frontline workers. Customers include Yum! Brands, Adecco, Poke House, and AWWG. The company...

New York AI Hiring Platform JobGet Acquires RippleMatch to Expand Across Hourly and Early-Career Talent
JobGet has acquired RippleMatch , marking its sixth acquisition as it expands its AI-powered hiring platform across hourly, frontline, and early-career talent. The deal combines JobGet’s 100M+ candidate network with RippleMatch’s student an

Paychex Launches WISE Agentic AI Platform to Power a Digital Workforce Across HCM
Paychex has launched WISE, Workforce Intelligence Strengthened by Expertise, an agentic AI platform across Paychex Flex, Paycor, and SurePayroll. The system combines AI agents, embedded intelligence, assistants, and advisory support to auto

Boston-Based Frontline Employee Experience Platform Blink Raises $17M Led by EHI
Blink has raised $17M in new funding led by Enlightened Hospitality Investments, affiliated with Danny Meyer’s Union Square Hospitality Group. The round coincides with a new global partnership with Shake Shack and will support Blink’s AI-fi
Venture CapitalNEOGOV acquires Miller Mendel, integrating eSOPH to strengthen AI-powered background investigations
NEOGOV acquires Miller Mendel Inc., integrating eSOPH into its AI-powered background investigation platform Vetted. eSOPH serves 300+ agencies and has processed 300,000+ investigations. The move expands NEOGOV’s reach in public safety hirin
HotNewsStarbucks Announces New Incentive Rewards Program to Create More Opportunities for Partners to Share in Success
Starbucks launched a new incentive rewards program for U.S. hourly partners. Baristas and shift supervisors can earn up to $1,200 annually via quarterly bonuses tied to store performance and customer experience. Expanded tipping and weekly
Company NewsTriNet Announces Fourth Quarter, Fiscal Year 2025 Results, and Full Year 2026 Guidance
TriNet reported FY2025 revenue of $5.010B (-1% YoY), with average WSEs down 5% to 333,886. Adjusted EBITDA reached $425M (8.5% margin) and Free Cash Flow rose 16% to $234M. FY2026 revenue guidance: $4.75B–$4.90B. Stock repurchase authorizat
Product NewsADP Launches ADP Assist AI Agents Powered by 1.1M Clients and 42M Workers Globally
ADP launches new ADP Assist AI agents to automate payroll and HR tasks. Built on data from 1.1M clients across 140+ countries and 42M wage earners, the agents audit payroll variances, guide tax registration, answer policy questions and trig
Venture CapitalSign In Solutions Acquires The Receptionist to Strengthen AI-First Visitor Management
Sign In Solutions announced the acquisition of The Receptionist on January 12, 2026, reinforcing its position as a global leader in visitor management technology. The Denver-based The Receptionist serves more than 5,500 customers across 35
Venture CapitalHireRight Acquires BGC Brasil, Expanding Services in Latin America’s Largest Background Screening Market
HireRight, a leading global provider of background screening and workforce risk management solutions, has acquired BGC Brasil , one of Brazil’s top background check firms. The move significantly strengthens HireRight’s presence in Latin Ame
Venture CapitalNew York–Based Valence Lands $50M to Bring AI Coaching to Every Worker
Valence , the company behind Nadia—the world’s first enterprise AI coach—has raised $50 million in a Series B round led by Bessemer Venture Partners. With deployments across Fortune 500 companies like Experian, Delta Air Lines, Kraft Heinz,
Venture Capitalzvoove Acquires Spain's Market Leader for Temporary Staffing Solutions, Nivel IV
zvoove, a leading European software and AI provider for temporary staffing, cleaning, and security industries, has acquired Spain’s market leader, Nivel IV. Following its 2024 acquisition of Freematica, this deal positions zvoove as the top
Company NewsUpwork Reports Second Quarter 2025 Financial Results
Upwork reported strong Q2 2025 financial results, with record revenue of $194.9 million , GAAP net income of $32.7 million , and adjusted EBITDA of $57.1 million , marking a 17% profit margin and a record 29% EBITDA margin. The company rais
Company NewsiHire Launches All-in-One, AI-Powered Recruitment Management Solution iHire360
iHire has unveiled iHire360, an all-in-one, AI-powered recruitment management platform designed to help small and medium-sized businesses (SMBs) streamline their hiring processes. By integrating AI technology with personalized hiring suppor
Venture CapitalIntuit to Acquire HR Platform GoCo to Build End-to-End HR Suite for SMBs
Intuit has announced its agreement to acquire GoCo, an HR and benefits platform focused on small and mid-market businesses. This strategic acquisition aims to transform Intuit’s Payroll into a full Human Capital Management (HCM) solution by
Product NewsJosh Bersin Company's Galileo™ Leaps Ahead with Next-Gen Reasoning Model & Industry-Leading Skills and Jobs Knowledge Base
With a new reasoning model, Galileo™ Mercury release now features "chain of thought" processing for advanced AI capability. A New "Consultant Mode" transforms Galileo into an HR and organizational consultant. Vast datasets of jobs, skills,
Venture CapitalServiceNow to boost CRM offering with acquisition of Logik.ai’s best-in-class, AI-powered CPQ solution
ServiceNow has announced the acquisition of Logik.ai, a leader in AI-powered, composable Configure, Price, Quote (CPQ) solutions, to enhance its CRM and Sales and Order Management capabilities. The move aims to streamline complex sales wo
Product NewsZoom debuts new agentic AI skills and agents for Zoom AI Companion
Zoom Communications has introduced a major upgrade to its AI Companion, now featuring agentic AI skills and AI agents designed to improve task automation, workflow orchestration, and customer experience. The latest updates include over 45 n
Venture CapitalJobGet Acquires Seasoned: AI & Automation Reshape Restaurant Hiring
JobGet has acquired Seasoned , strengthening its position as the leading hiring platform for hourly workers. This acquisition follows its recent purchase of Snagajob, extending its reach to over 100 million job seekers. Seasoned’s AI-powere
Venture CapitalDeel acquires Safeguard Global’s payroll division
Deel has acquired Safeguard Global’s payroll division, strengthening its global payroll capabilities by integrating Safeguard’s enterprise expertise with Deel’s tech-driven HR infrastructure. This acquisition enhances Deel’s ability to mana
Venture CapitalServiceNow to extend leading agentic AI to every employee for every corner of the business with acquisition of Moveworks
ServiceNow has signed a definitive agreement to acquire Moveworks, combining ServiceNow’s agentic AI and automation strengths with Moveworks’ front-end AI assistant and enterprise search capabilities. This move aims to deliver powerful AI-d
Venture CapitalSelerix Acquires TBX® to Create an All-in-One Benefits Administration SaaS Platform
Selerix , a leading provider of cloud-based benefits administration solutions, has acquired The Benefits eXpert® ( TBX® ), a technology company specializing in employee benefits education and enrollment. The acquisition aims to create a com
Company NewsPaycor Reports 13% Revenue Growth in Q2 FY 2025, Announces $4.1B Acquisition by Paychex
Paycor HCM, Inc. (Nasdaq: PYCR) reported a 13% YoY revenue increase to $180.4 million in Q2 FY 2025, alongside improved operating margins. The company's adjusted operating income grew 36% to $31.8 million , while net loss significantly narr
Venture CapitalASGN Incorporated to Acquire TopBloc, A Preferred Workday Services Partner
ASGN Incorporated (NYSE: ASGN), a leading IT services provider, has announced its acquisition of TopBloc, a high-growth Workday consultancy, for $340 million in cash and equity. This move positions ASGN as a key player in the expanding Work
Venture CapitalBelfry Raises $12 Million Series A to Accelerate Innovation and Growth
Belfry Software , a platform designed for physical security providers, announced it has raised $12 million in Series A funding, led by Base10 Partners, with contributions from Bienville Capital and Aglaé Ventures. The funding increases Belf
Company Newsbeqom Appoints Lars Pedersen as CEO
beqom, a global leader in compensation management, embarks on an exciting new chapter as Lars Pedersen assumes the role of CEO, succeeding co-founder Fabio Ronga. With a strong foundation established under Ronga's leadership, including sign
Product NewsWorkJam Launches Shift Bidding to Simplify Scheduling and Ensure Compliance in Complex Frontline Work Environments
WorkJam introduces Shift Bidding, a new feature designed to simplify scheduling in complex environments like unionized workplaces. This innovative tool ensures compliance with union rules and regulations while empowering employees to rank s
Venture CapitalCiphr Acquires Avantus to Revolutionize UK Employee Benefits and Enhance HR Solutions
Ciphr Group, a leading HR software provider in the UK, has acquired Avantus , an established employee benefits platform serving over 400 businesses globally. The acquisition enhances Ciphr’s offering by integrating Avantus' customizable pla
Venture CapitalJobGet Acquires Snagajob, Creating the Largest Hourly Workforce Job Platform in the U.S.
JobGet has acquired Snagajob , creating the largest hourly workforce job platform in the U.S., connecting over 100 million workers with millions of job opportunities in industries like food service, retail, and healthcare. The acquisition e
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