Search results for “customer experience”
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The HRTech Wire →This week's briefing →Submit newsPublish a sponsored article — $300ADP Reports $21.95 Billion in Fiscal 2026 Revenue as AI Adoption Accelerates Across HCM, Service, and Sales
ADP closed fiscal 2026 with broad-based growth across revenue, earnings, client retention, and AI-enabled product adoption. Full-year revenue increased 7% to $21.95 billion, while net earnings rose 8% to $4.41 billion. Adjusted EBIT reached
Shore Capital Acquires Denver-Based ThrivePass to Accelerate Employee Benefits Technology Growth
Shore Capital Partners has acquired Denver-based ThrivePass, an employee benefits technology platform serving employers, brokers and PEOs. Financial terms were not disclosed. ThrivePass supports lifestyle spending accounts, rewards, tuition reimbursement, COBRA administration and pre-tax...
UKG Adds Agentic Orchestration to Connect Workforce Intelligence with Frontline Execution
UKG introduced agentic orchestration to its AI-first Workforce Operating Platform, adding Workforce Intelligence Hub and Dynamic Workforce Operations. New capabilities include Operational Benchmarks, Fully Loaded Labor Cost, Real-Time Workf
Company NewsHiBob expands in Canada with AI-powered Bob platform for mid-sized business growth
HiBob has opened a new Toronto office, expanding its North American footprint and deepening its commitment to Canada. The company says demand is rising from fast-growing, mid-sized businesses seeking integrated HR, payroll, finance, headcou
Company NewsUKG Unveils Agentic-powered UKG Pro Pay with Workforce AI at Payroll Congress 2026
UKG introduced UKG Pro Pay with Workforce AI at Payroll Congress 2026, bringing agentic, assistive, and generative AI into payroll operations. New capabilities include Payroll Analyst Agent, Payroll Auditing AI, and anomaly detection using
HotNewsStarbucks Announces New Incentive Rewards Program to Create More Opportunities for Partners to Share in Success
Starbucks launched a new incentive rewards program for U.S. hourly partners. Baristas and shift supervisors can earn up to $1,200 annually via quarterly bonuses tied to store performance and customer experience. Expanded tipping and weekly
Venture CapitalLondon-based frontline AI platform Sona raises $45M Series B to accelerate U.S. expansion and operational reinvention
Sona has raised $45M in Series B led by N47, with Felicis, Northzone, Gradient, and Italian Founders Fund participating, bringing total funding to $100M+. The London-headquartered company is expanding in the U.S. and building an AI-native p
Product NewsOracle Introduces Fusion Agentic Applications
Oracle has introduced Fusion Agentic Applications, a new class of enterprise software designed to move beyond traditional automation toward outcome-driven execution. Announced at Oracle AI World, these applications leverage coordinated team
Company NewsUKG Showcases a New AI Workforce Orchestration Platform at UNLEASH America and TRANSFORM
UKG is showcasing its Workforce Operating Platform at UNLEASH America 2026 and TRANSFORM 2026, positioning AI as a real-time system of action for HR, payroll, and workforce management. UKG says 80,000+ organizations in 150 countries use its
Venture CapitalSan Francisco-based Ando Raises $4M Seed to Modernize Hourly Work
San Francisco-based Ando has raised $4 million in seed financing to build what it describes as the world’s first AI infrastructure for the global hourly workforce. The round was led by Slow Ventures, with participation from Blitzscaling Ven
Venture CapitalOrgChart Secures Strategic Investment Led by Resurgens Technology Partners
OrgChart , a workforce planning and organizational visualization software provider, has announced a strategic investment led by Resurgens Technology Partners, with existing investor Lock 8 Partners retaining a minority ownership stake. The
Venture CapitalOneSource Virtual Announces Strategic, Majority Growth Investment from TA
OneSource Virtual (OSV), a leading provider of HR and payments services purpose-built for the Workday ecosystem, has announced a strategic, majority growth investment from global private equity firm TA Associates. Founded in 2008, OSV deliv
Venture CapitalUKG Agrees to Acquire Inova Payroll to Expand Service-Led HCM for SMBs
UKG has agreed to acquire Inova Payroll, a Nashville-based HCM and payroll provider serving 4,000+ SMBs. Inova is the largest reseller of the UKG Ready® suite nationwide. The deal is expected to close in early 2026, subject to conditions. U
Company NewsUKG Launches Venture Fund
UKG, a leading global AI platform for HR, pay, and workforce management, has launched UKG Ventures , a strategic investment fund focused on the next generation of worktech innovators. The fund targets early to growth-stage startups that ali
Company NewsUKG, the Workforce Operating Platform, Launches Global Rebrand and Campaign, “When Work Works, Everything Works”
UKG has unveiled its global rebrand and new campaign, “When Work Works, Everything Works,” positioning itself as the world’s Workforce Operating Platform. The refreshed brand identity highlights UKG’s AI-powered HR, payroll, and workforce m
Venture CapitalKlaar Secures $5M Series A to Redefine AI-Driven Performance Management in the U.S.
Klaar , an AI-powered performance management platform built by HR leaders, has secured $5 million in Series A funding led by Prime Venture Partners and officially launched in the U.S. The platform addresses widespread dissatisfaction with o
Venture CapitalGusto to Acquire Guideline, Creating a Unified HR and Retirement Platform for Small Businesses
Gusto has announced an agreement to acquire Guideline , a leading retirement benefits platform serving over one million people and 65,000 small businesses. The deal, pending final approvals, aims to create a unified solution for payroll, HR
Venture CapitalBullhorn acquires TargetRecruit and expands Salesforce ecosystem to 150,000 users
Bullhorn , a global leader in staffing software, has acquired TargetRecruit , a Houston-based Salesforce-native provider of recruitment solutions. This strategic move expands Bullhorn’s reach in healthcare staffing, particularly in the high
Venture CapitalSAP to Acquire SmartRecruiters: Integrating Innovative Talent Acquisition Portfolio Will Help Companies Attract and Retain Top Talent
SAP has announced its agreement to acquire SmartRecruiters , a leading provider of AI-powered talent acquisition solutions. This strategic move aims to enhance SAP’s SuccessFactors HCM suite by integrating SmartRecruiters’ strengths in re
Company NewsFiverr Q2 2025 Earnings: $108.6M Revenue Driven by AI & Managed Services
Fiverr reported solid second-quarter 2025 results, with total revenue reaching $108.6 million, up 14.8% year-over-year. The growth was driven primarily by AI-related services, the strong performance of Fiverr Pro’s Managed Services, and a s
Venture CapitalServiceNow to boost CRM offering with acquisition of Logik.ai’s best-in-class, AI-powered CPQ solution
ServiceNow has announced the acquisition of Logik.ai, a leader in AI-powered, composable Configure, Price, Quote (CPQ) solutions, to enhance its CRM and Sales and Order Management capabilities. The move aims to streamline complex sales wo
Product NewsZoom debuts new agentic AI skills and agents for Zoom AI Companion
Zoom Communications has introduced a major upgrade to its AI Companion, now featuring agentic AI skills and AI agents designed to improve task automation, workflow orchestration, and customer experience. The latest updates include over 45 n
Company NewsFirst HR AI Success Metrics Beyond "Saving Time" Emerge from Josh Bersin Company Analysis
The Josh Bersin Company has released a new analysis highlighting AI’s impact in HR, moving beyond the conventional focus on time-saving benefits. The study, based on SAP HR AI engagements, reveals concrete advantages such as a 95% accelerat
Company NewsDocebo Reports $57M Q4 Revenue & $217M Annual Revenue, Driven by AI-Powered Learning
Docebo Inc. (NASDAQ: DCBO; TSX: DCBO), a leader in AI-driven learning platforms, reported strong financial results for Q4 and fiscal year 2024. The company achieved $57 million in Q4 total revenue (16% YoY growth) and $216.9 million for the
Venture CapitalBelfry Raises $12 Million Series A to Accelerate Innovation and Growth
Belfry Software , a platform designed for physical security providers, announced it has raised $12 million in Series A funding, led by Base10 Partners, with contributions from Bienville Capital and Aglaé Ventures. The funding increases Belf
Product NewsUneeQ 2.0: Redefining AI Digital Workforces with Emotionally Intelligent Avatars
UneeQ has launched UneeQ 2.0, a next-generation platform revolutionizing AI digital workforces with emotionally intelligent, personality-driven avatars. These digital humans offer sub-one-second response times, 4K ultra-HD rendering, and cu
Venture CapitalServiceNow accelerates agentic AI roadmap with acquisition of AI native conversation data analysis platform Cuein
ServiceNow announced its acquisition of Cuein, an AI conversation data analysis leader, to enhance its platform's capabilities in transforming customer interactions into actionable insights. This move accelerates ServiceNow's agentic AI ro
Company NewsUKG Hires Sarah Hodges as Chief Marketing Officer
UKG , a leader in HR, payroll, and workforce management solutions, has appointed Sarah Hodges as Chief Marketing Officer (CMO), effective January 6, 2025. With over 20 years of marketing expertise from Autodesk and Procore Technologies, Hod
Company NewsWorkday Appoints Liz Centoni to its Board of Directors
Workday, a leader in enterprise solutions for people and financial management, announced the addition of Liz Centoni, EVP and Chief Customer Experience Officer at Cisco, to its Board of Directors. With over two decades of expertise in drivi
Company NewsWorkday Names Rob Enslin President, Chief Commercial Officer
Workday has appointed Rob Enslin as President and Chief Commercial Officer (CCO) to lead its global commercial strategy, marking a significant step in its growth journey. Enslin, with over 30 years of experience in leading technology organi
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