Tagged customer experience

Gusto to Acquire Guideline, Creating a Unified HR and Retirement Platform for Small Businesses

Gusto has announced an agreement to acquire Guideline , a leading retirement benefits platform serving over one million people and 65,000 small businesses. The deal, pending final approvals, aims to create a unified solution for payroll, HR

Aug 28, 2025

UKG Appoints Former Autodesk CIO Prakash Kota to Lead Global Tech and AI Strategy

UKG has appointed Prakash Kota as its new Chief Information Officer, marking a strategic move to enhance its global HR and workforce management offerings. With over two decades of experience in enterprise technology, including his recent ro

Apr 3, 2025

Zoom debuts new agentic AI skills and agents for Zoom AI Companion

Zoom Communications has introduced a major upgrade to its AI Companion, now featuring agentic AI skills and AI agents designed to improve task automation, workflow orchestration, and customer experience. The latest updates include over 45 n

Mar 17, 2025

ServiceNow accelerates agentic AI roadmap with acquisition of AI native conversation data analysis platform Cuein

ServiceNow announced its acquisition of Cuein, an AI conversation data analysis leader, to enhance its platform's capabilities in transforming customer interactions into actionable insights. This move accelerates ServiceNow's agentic AI ro

Jan 17, 2025

Workday Appoints Liz Centoni to its Board of Directors

Workday, a leader in enterprise solutions for people and financial management, announced the addition of Liz Centoni, EVP and Chief Customer Experience Officer at Cisco, to its Board of Directors. With over two decades of expertise in drivi

Dec 3, 2024

Workday Names Rob Enslin President, Chief Commercial Officer

Workday has appointed Rob Enslin as President and Chief Commercial Officer (CCO) to lead its global commercial strategy, marking a significant step in its growth journey. Enslin, with over 30 years of experience in leading technology organi

Nov 26, 2024

Oyster’s Specialized Global Employment Platform Attracts New Funding From ServiceNow Ventures

Oyster, a leading global employment platform, recently secured new funding from ServiceNow Ventures, enhancing its ability to support cross-border hiring and simplify complex global employment needs. This latest investment, part of Oyster’s

Nov 11, 2024

Paycor Launches New AI-Powered Assistant to Boost Productivity

Paycor, a leading HCM software provider, has launched the AI-powered Paycor Assistant, designed to streamline HR processes and enhance productivity for both employees and administrators. The new assistant allows users to engage with Paycor’

Nov 5, 2024

First Advantage Completes Acquisition of Sterling Check for $2.2 Billion

First Advantage Corporation (NASDAQ: FA) has successfully completed its acquisition of Sterling Check Corp. for $2.2 billion, including assumed debt. This strategic move enhances First Advantage's global presence and product offerings in ba

Oct 31, 2024

Workday Named a Leader in 2024 Gartner® Magic Quadrant™ for Cloud HCM Suites for 1,000+ Employee Enterprises for Ninth Consecutive Year

Workday has been recognized as a Leader in the Gartner Magic Quadrant for Cloud HCM Suites for the ninth consecutive year, noted for its ability to execute and innovate. Workday’s AI-powered Illuminate platform enhances workforce management

Oct 28, 2024

Centrical Launches Team Performance Central & AI Assistant, Saving Team Leaders More Than 4 Hours Per Week While Elevating Frontline Performance

Solution provides a unified view of team performance, and a breakthrough AI-powered manager assist tool Summary: Centrical Launches New Team Performance Central and AI Assistant : Introducing a groundbreaking solution to provide frontline t

Sep 18, 2024

Oracle Unveils 50+ AI Agents to Transform Work Across Finance, HR, and More

Oracle has announced the launch of over 50 specialized AI agents embedded within Oracle Fusion Cloud Applications, aimed at redefining business operations across various functions such as finance, HR, supply chain, sales, marketing, and cus

Sep 11, 2024

Workday Appoints Rhonda J. Morris, Vice President and Chief Human Resources Officer of Chevron Corporation, to its Board of Directors

PLEASANTON, Calif. , Sept. 10, 2024 - Workday, Inc. (NASDAQ:WDAY), a leading provider of solutions to help organizations manage their people and money , today announced the election of Rhonda J. Morris , vice president and chief hum

Sep 10, 2024

Bullhorn Acquires KonaSearch to Revolutionize Talent Sourcing for Executive Search on Salesforce

Bullhorn , a leader in software for staffing and recruitment, has acquired Massachusetts-based KonaSearch to enhance its sourcing capabilities on the Salesforce platform. KonaSearch provides an advanced search solution tailored for staffing

Sep 6, 2024

Ashby Announces $30M Series C

Ashby , a rapidly growing recruiting platform, has secured an additional $30 million in equity financing, bringing their total raised to approximately $70 million. The Series C round, led by Lachy Groom with contributions from Elad Gil, F-P

Jun 3, 2024

Randstad Digital Acquires Torc, the AI-powered Digital Talent Marketplace

Randstad NV, the world's leading talent company, announced the acquisition of Torc, an AI-powered talent marketplace platform. This acquisition aims to strengthen Randstad Digital's capabilities in providing global digital talent, particula

May 16, 2024

MedRisk Agrees to Purchase Casualty Claims Solutions Business from Conduent

MedRisk, a leader in managed physical rehabilitation for workers' compensation, has agreed to acquire the Casualty Claims Solutions business from Conduent, including Strataware products. This acquisition encompasses services like workers' c

May 3, 2024

Oracle Adds New Generative AI Capabilities to Oracle Fusion Cloud Applications Suite

Oracle announced new generative AI capabilities within the Oracle Fusion Cloud Applications Suite, enhancing decision-making and employee/customer experiences across various domains such as finance, supply chain, HR, and marketing. These ca

Mar 14, 2024

TriNet Announces Retirement of Burton M. Goldfield and Appoints Mike Simonds President and CEO

TriNet, a leading HR solutions provider for SMBs, announces the retirement of CEO Burton M. Goldfield and the appointment of Mike Simonds as the new President and CEO. Goldfield led TriNet through significant growth, including a successful

Feb 15, 2024

SmartRecruiters Unveils Suite of Product Updates to Bolster Recruiting Experience

SmartRecruiters, a comprehensive hiring platform, announced its Q4 Release, bringing substantial enhancements to transform the talent acquisition landscape. Led by Rebecca Carr, the Chief Product Officer, the update focuses on agile collabo

Jan 29, 2024

Column

ADP Named Market Leader in Global Payroll by Everest Group, NelsonHall and Ventana Research

Three Major Industry Analyst Rankings Highlight ADP's Strengths in Geography, Technology, Customer Experience and Analytics ROSELAND, N.J. , Dec. 13, 2023 In three separate recent reports by leading industry analysts, ADP was recognized a

Dec 13, 2023

Yellow.ai Announces Listing of its Generative AI-powered Voicebots and Chatbots on Zendesk Marketplace

The listing will enable enterprises to deliver human-like experiences through Yellow.ai's Dynamic Automation Platform (DAP), leading to 60 percent reduction in operational costs. SAN MATEO, Calif. , Dec. 12, 2023 Yellow.ai , a global lea

Dec 12, 2023

Column

Workday and ADP Strengthen Partnership to Revolutionize Global Payroll and HR

Workday and ADP have announced an extended partnership aimed at providing a frictionless global payroll, compliance, and HR experience for their joint customers. This deeper collaboration builds on a decade-long relationship and is designed

Sep 29, 2023