The HRTech Wire

Verint Recognized in the Highest Leader Position in Everest Group Workforce Management PEAK Matrix® Assessment

Verint says it was named the highest-designated Leader in Everest Group's 2026 Workforce Management Product in Contact Centers PEAK Matrix assessment. The rating covers market impact, vision and capability for Verint Workforce Management. Everest Group analyst Sharang Sharma credits the vendor with deep workforce management expertise and a growing focus on AI-driven workforce optimization. The recognition is an analyst rating for contact-center workforce tools, so it is most relevant to buyers scheduling and managing contact-center staff.