The State of the Frontline Workforce
Aptitude Research's Frontline Workforce Report 2026, sponsored by Workday and Brilliant, finds hourly workers want faster application responses, predictable schedules, clear pay information and manager communication. Of hourly workers, 79% have abandoned an application because it took too long, and 78% have used an AI assistant or chatbot when applying. The report says most of the fixes rely on tools employers already have, such as mobile access, scheduling swaps and earned wage access.
