Freshworks

About

The Freshworks platform offers everything you need to deliver intuitive and engaging experiences across the board. Freshdesk is a cloud-based customer service software that enables businesses of all sizes to deliver stellar customer support. With Freshchat, delight your customers wherever they are, including web, mobile, social, and messengers.

Products

Freshdesk: Freshdesk is a cloud-based customer service software that enables businesses of all sizes to deliver stellar customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets you automate workflows, provide self-service, manage SLAs, and measure metrics, so you can stay on top of all things customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot, predictive support capabilities, and field service management. (https://freshdesk.com/) Freshsales: Freshsales is a full-fledged sales force automation solution for sales teams. It provides everything a salesperson needs to— attract quality leads, engage in contextual conversations, drive deals with AI-powered insights, and nurture customer relationships. With built-in email, phone, chat, and telephony, Freshsales empowers sales teams with more time for selling by automating the sales process and increases efficiency and productivity in their daily activities. With Freddy AI, salespeople can get insights into the best deals to go after and what actions to take and predict revenue with sales forecasting. Businesses can take the next step forward towards powerful pipeline management with Freshsales. Also, the option to use native CPQ makes generating and sharing quotes and other vital sales assets hassle-free.(https://www.freshworks.com/)

Customers

Clarity, Salinas Valley Memorial Healthcare System (SVMHS), Bensons for Beds, Bridgestone, Synergy etc. (https://www.freshworks.com/customers/)