Calabrio
Minneapolis-based provider of contact-center workforce management, quality management and customer-experience analytics software (Calabrio ONE).
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About
Calabrio is a workforce performance software company for contact centers, offering the Calabrio ONE suite that includes call recording, quality management, workforce management and voice-of-the-customer analytics. The company was established on November 1, 2007 in Minneapolis, Minnesota as a spin-off from Spanlink Communications, initially focused on call recording and quality management for Cisco contact-center environments. In August 2025, private-equity firm Thoma Bravo agreed to acquire Verint Systems and combine it with Calabrio; the transaction closed in November 2025 and the combined organization began operating under the Verint brand in 2026.
Products
Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact center, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact center as a brand guardian.
Leadership
founders · executives- Brett ShockleyCo-founder
Calabrio — frequently asked questions
What does Calabrio do?
Minneapolis-based provider of contact-center workforce management, quality management and customer-experience analytics software (Calabrio ONE).
Where is Calabrio headquartered?
Calabrio is headquartered in Minneapolis, Minnesota, USA, United States.
When was Calabrio founded?
Calabrio was founded in 2007.
Who founded Calabrio?
Calabrio was founded by Brett Shockley.
How many employees does Calabrio have?
Calabrio has 1-10 employees.
What kind of HR technology is Calabrio?
Calabrio is categorized under Workforce Management on DHRMap.
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About this listing. DHRMap is an independent directory: profiles are compiled from public sources and the company's own website at the time of listing. Companies, products, ownership and pricing change quickly, so we cannot guarantee that this profile is complete, accurate or current — please confirm details with Calabrio, Inc. before relying on them. A listing is not an endorsement.
