Alvaria
Alvaria is a contact-center technology company whose Aspect Workforce portfolio provides forecasting, scheduling, intraday management, and employee self-service for contact-center workforces.
About
Alvaria is an Atlanta-headquartered contact-center infrastructure company formed in 2021 from the combination of Aspect Software and Noble Systems. Its current market focus is compliant, intelligent customer outreach and contact-center operations. Within that specialist scope, the Aspect Workforce and workforce-engagement portfolio provides workforce forecasting, staffing and scheduling, intraday management, performance support, and employee self-service capabilities for contact-center agents and managers. Workforce Management therefore remains the correct primary DHRMap category. The profile explicitly scopes the product to contact centers and does not imply that Alvaria is a general-purpose HCM or payroll platform.
Products
Aspect Workforce; workforce forecasting and staffing; agent scheduling; intraday management; schedule-change and employee self-service; workforce engagement and performance management; compliant outbound contact-center infrastructure.
Customers
Contact centers and customer-engagement operations, particularly regulated or high-volume organizations that need workforce planning, agent engagement, and compliant outreach.
Recent moves
funding · M&A · launches- Sep 20, 2024
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