Person
Frances Frei
UPS Foundation Professor of Service Management · Harvard Business School
Frances Frei is the UPS Foundation Professor of Service Management at Harvard Business School, where she studies how leaders build trust and create environments where people and organizations thrive. She previously served as Uber's first Senior Vice President of Leadership and Strategy and co-authored, with Anne Morriss, the books "Unleashed" and "Move Fast and Fix Things."
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Frances Frei — frequently asked questions
Who is Frances Frei?
Frances Frei is the UPS Foundation Professor of Service Management at Harvard Business School, where she studies how leaders build trust and create environments where people and organizations thrive. She previously served as Uber's first Senior Vice President of Leadership and Strategy and co-authored, with Anne Morri…
What is Frances Frei's role?
Frances Frei is UPS Foundation Professor of Service Management at Harvard Business School.
What is Frances Frei recognized for?
Frances Frei has been recognized as Top 100 HR Influencer by Engagedly (2026).
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