When I ask Joule something, what actually happens behind the scenes?
SAP's Community HCM blog details the architecture behind Joule, SAP's AI assistant, explaining how its Agent Runtime orchestrates requests across SAP SuccessFactors, routes tasks between specialized AI agents via agent-to-agent (A2A) protocols, connects to enterprise systems through an MCP client, and applies governance guardrails — positioning Joule as an agentic coordinator rather than a simple chatbot.
