The HRTech Wire

Zendesk Introduces Employee Service AI Agents to Take Employee Requests From Question to Outcome

Zendesk has launched AI agents designed for employee service, reportedly capable of handling employee requests end-to-end — from initial question through to resolution — signaling a push into the internal HR and IT service-management space with agentic AI.

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Zendesk

Customer and employee service software company whose platform includes HR service management for handling employee requests.