# Frances Frei

> UPS Foundation Professor of Service Management · Harvard Business School

Frances Frei is the UPS Foundation Professor of Service Management at Harvard Business School, where she studies how leaders build trust and create environments where people and organizations thrive. She previously served as Uber's first Senior Vice President of Leadership and Strategy and co-authored, with Anne Morriss, the books "Unleashed" and "Move Fast and Fix Things."

## Facts
- **Role:** UPS Foundation Professor of Service Management
- **Company:** Harvard Business School

## Recognition
- Top 100 HR Influencer — Engagedly (2026)
- Top 100 HR Influencer — Engagedly (2025)

## In the news
- 2026-09-29 — [Engagedly Names Its 2026 Top 100 HR Influencers](https://www.dhrmap.com/news/engagedly-names-its-2026-top-100-hr-influencers)

## FAQ
**Who is Frances Frei?**

Frances Frei is the UPS Foundation Professor of Service Management at Harvard Business School, where she studies how leaders build trust and create environments where people and organizations thrive. She previously served as Uber's first Senior Vice President of Leadership and Strategy and co-authored, with Anne Morri…

**What is Frances Frei's role?**

Frances Frei is UPS Foundation Professor of Service Management at Harvard Business School.

**What is Frances Frei recognized for?**

Frances Frei has been recognized as Top 100 HR Influencer by Engagedly (2026).

---
**Canonical page:** https://www.dhrmap.com/people/frances-frei
Machine-readable: [frances-frei.json](https://www.dhrmap.com/people/frances-frei.json) · © DHRMap. Facts may be quoted with attribution and a link to the canonical page. Not for bulk redistribution.