# Calabrio, Inc. (Calabrio)

> Minneapolis-based provider of contact-center workforce management, quality management and customer-experience analytics software (Calabrio ONE).

## Facts
- **Website:** https://www.calabrio.com/
- **Headquarters:** Minneapolis, Minnesota, USA
- **Country:** United States
- **Founded:** 2007
- **Founder:** Brett Shockley
- **Employees:** 1-10
- **Funding stage:** Acquired (private equity; owned by Thoma Bravo, combined with Verint in 2025)
- **Categories:** Workforce Management

## Overview
Calabrio is a workforce performance software company for contact centers, offering the Calabrio ONE suite that includes call recording, quality management, workforce management and voice-of-the-customer analytics. The company was established on November 1, 2007 in Minneapolis, Minnesota as a spin-off from Spanlink Communications, initially focused on call recording and quality management for Cisco contact-center environments. In August 2025, private-equity firm Thoma Bravo agreed to acquire Verint Systems and combine it with Calabrio; the transaction closed in November 2025 and the combined organization began operating under the Verint brand in 2026.

## Products
Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact center, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact center as a brand guardian.

## Leadership
- Brett Shockley — founder ([profile](https://www.dhrmap.com/people/brett-shockley))

## Sources
- [Calabrio - Overview, News & Similar companies | ZoomInfo.com](https://www.zoominfo.com/c/calabrio-inc/6210014) — database
- [Calabrio Corporate Fact Sheet](https://www.calabrio.com/wp-content/uploads/2015/06/calabrio_corporate_factsheet-June-2015.pdf) — official
- [Calabrio Corporate Fact Sheet (Established: November 1, 2007)](https://www.calabrio.com/wp-content/uploads/2015/06/calabrio_corporate_factsheet-June-2015.pdf) — official
- [Calabrio - Overview | ZoomInfo.com](https://www.zoominfo.com/c/calabrio-inc/6210014) — database
- [Thoma Bravo Acquires Verint to Join Forces with Calabrio](https://www.businesswire.com/news/home/20250824564235/en/Thoma-Bravo-Acquires-Verint-to-Join-Forces-with-Calabrio-to-Create-an-AI-Driven-Customer-Experience-Powerhouse) — media
- [Calabrio HQ: 241 North 5th Avenue Suite 1200, Minneapolis, Minnesota](https://www.zoominfo.com/c/calabrio-inc/6210014) — database
- [Calabrio - Overview | ZoomInfo.com](https://www.zoominfo.com/c/calabrio-inc/6210014) — database
- [Calabrio Corporate Fact Sheet (Established: November 1, 2007)](https://www.calabrio.com/wp-content/uploads/2015/06/calabrio_corporate_factsheet-June-2015.pdf) — official
- [Thoma Bravo Acquires Verint to Join Forces with Calabrio](https://www.businesswire.com/news/home/20250824564235/en/Thoma-Bravo-Acquires-Verint-to-Join-Forces-with-Calabrio-to-Create-an-AI-Driven-Customer-Experience-Powerhouse) — media

## FAQ
**What does Calabrio do?**

Minneapolis-based provider of contact-center workforce management, quality management and customer-experience analytics software (Calabrio ONE).

**Where is Calabrio headquartered?**

Calabrio is headquartered in Minneapolis, Minnesota, USA, United States.

**When was Calabrio founded?**

Calabrio was founded in 2007.

**Who founded Calabrio?**

Calabrio was founded by Brett Shockley.

**How many employees does Calabrio have?**

Calabrio has 1-10 employees.

**What kind of HR technology is Calabrio?**

Calabrio is categorized under Workforce Management on DHRMap.

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**Verification:** partially_verified · last reviewed 2026-09-10
**Canonical page:** https://www.dhrmap.com/companies/calabrio-inc
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